TiVo, RCN and the Great Tech Debacle


I just learned that I can follow Tabatha from “Bewitched” on Twitter. Well, the actress who played Tabatha, yes I know Tabatha was fictional.


And stumbled into this whole nostalgia pocket of actors who played parts on shows where our lives now would belong in a science-fiction world. Incredible, really.

Though I almost always marvel at technology with a schoolgirl crush, technology and I have had a little bit of a back-and forth recently. My TiVo abruptly stopped connecting to the internet. Now you would probably think that that problem would be easily resolved. After hours talking with the extremely kind people at RCN, I have been on the phone with TiVo since 9 am. Or on a chat. Or otherwise in communication. I finally got off of the phone with them at noon.

And no closer to a resolution. ARRGGHH.

It’s strange, because this moment is starting to feel like the end of an era for me: my TiVo era. I’ve given it my best, but it looks like I’ll be changing to the RCN system. It might cost a little more net, but if there’s a problem, at least there is someone who can fix it.

They’ve just been so nice about it all.

Which is good, because now I have to get back on the phone with them, because TiVo insists it must be an RCN issue.

Oh joy. The TiVo person thought I should go with the RCN system as well…apparently they no longer want me as a customer. One thing I can say for sure is I will absolutely never go through this again.

And let us all say it together: ARRGGHH.

Update: I had the most lovely conversation with Eric at RCN, and I am getting their equipment on Monday. Yay for that! He thinks that the problem lies with TiVo. Only time and outage reports will tell, but it won’t be my problem anymore. Let the new TVing begin!

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